A UAE Business Setup Authority
Two hundred clients, and every new enquiry still landed in the founder's Instagram DMs. The ones that didn't answer in the first exchange were gone. Now every message gets a reply before he's seen it.
Year:
2026
Industry:
Business Setup & Company Formation
Team:
Founder-run, one closer
The Problem
The business already had two hundred clients. New enquiries arrived by Instagram DM, and the founder answered every one himself — between delivering for everyone already signed. A lead that didn't reply in the first exchange was never asked again. Nothing tracked who had gone quiet, so nobody knew how many had. At twelve to twenty thousand dollars a client, each one that went quiet was a real number.
Solution
Every Instagram DM now gets a reply in his name within minutes, with a qualifying question that sorts real enquiries from the rest. The real ones land in a pipeline that shows where each one stands. Anyone who goes quiet is asked again — over twenty-one days, a different way each time — until they answer or opt out. Why this worked: - The reply goes out whether or not he's on his phone. - The quiet ones are asked again automatically. Nobody has to remember. - He sees the whole pipeline on one screen instead of scrolling a DM inbox.
Testimonial
Mahmoud E.
Founder, business setup — Dubai
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