An Auto Detailing Shop
Two people on payroll and every call still went to the owner's phone. The quotes he didn't get back to went quiet. Now each one is asked again, in his name, and he's back in the bay.
Year:
2025
Industry:
Ceramic Coating & Paint Protection
Team:
Owner plus two
The Problem
The shop was busy. Two people on payroll, cars booked out, the phone sitting in the workshop. The owner answered what he could between jobs and called back whoever he remembered. A quote that didn't get a reply was rarely chased, because chasing it meant stopping work on the car in front of him. He was there until late most nights, and the enquiries that went quiet never showed up anywhere, so nobody counted them. At fifteen hundred to three thousand dollars a coating job, before paint protection film, each one that went quiet was a real number.
Solution
Every enquiry now gets a reply on the shop's name within minutes, whether he's under a car or not. Quotes that don't get an answer are chased on a schedule, day two, day five, day nine, until the customer books or says no. He sees every open enquiry on one screen instead of scrolling his call history at the end of the night. Why this worked: - The reply goes out whether or not he picks up. - Quotes get asked about again without anyone having to remember. - He runs the shop from one screen, not from his call log.
Testimonial
Brad
Owner, auto detailing shop
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